Hey there! It’s another Thursday, which means another episode of the Taste of Prague podcast, a podcast by Taste of Prague food tours about travel and food in Prague and the rest of the world. This episode is again more about tourism than food, but we are super excited. We don’t think high-ranking hotel concierges often get to - or want to - talk, so that’s why we are stoked to have been able to record an episode with Mr Petr Zezula, former managing concierge of Prague’s Four Seasons hotel.
When we started Taste of Prague food tours back in 2011, we had absolutely no prior experience with tourism. How it worked, how did the product get to the customer, who do you promote to, how to work with the individual stakeholders, who were the gatekeepers and the movers. But soon enough, having made friends in the industry and meeting and sharing experience with like-minded people who ran tours, too, one name started popping up quite a lot. The ultimate player in the industry. The guy sitting at the very top. The one and only. Capo di tutti capi. Petr Zezula, the managing concierge at the best hotel in town, the Prague Four Seasons, and the President of the Czech Chapter of Les Clefs d’Or organization.
But meeting Petr eye to eye, capo di tutti capi would probably be the last thing on your mind. He is friendly yet dignified, projects a sense of calm and is soft-spoken, and he’s a great listener with a keen and authentic interest in what you have to say. One would even say introverted. But just a few words into the conversation, and you’ll realize Petr is an incredible wealth of knowledge, the person who always knows what to, what the protocol is, and whom to call. And he has this sense of self-confidence that one assumes can only come from years of experience, while being open to new ideas he has not been confronted with.
And perhaps because he resigned from the position and left the Four Seasons a year ago for deeply personal reasons, we had the unique opportunity to talk to him and ask him about the role of the concierge, his own career, and what he misses and does not miss from his old job. We think this episode is a rare insight into the world of a high-ranking concierge and their world that, at times, seems to be rooted in the old, better days of a 1960s Bond movie. (Without the sexism, obviously.)
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