I wrote an email and did not hear back. What now?
We ALWAYS respond to emails, usually within 24 hours. Due to time differences, that can mean the next day.
If you don’t receive a response within 24hrs, please do two things:
Check your junk folder. Our response may have ended up there.
If that doesn’t work, something’s gone wrong. Please contact us again. Please make sure you put the correct email address in the text field. Thank you!
Why do I need to fill all the questions in the booking form?
You say “nosey”; we say “you’re just so fascinating!”
We ask those questions because we want to know how to contact you if needed, and because we want to create an experience that you’ll really enjoy. That’s the only reason. We don’t store, use or misuse the information we receive – that’s a promise (and a legal requirement here in the EU).
Still not a fan of forms? Send us an email instead!
Is it for me?
Are the experiences suitable for children or teenagers?
We love kids. All of us actually have some.
But this is a question you can answer better than us. Our rule of thumb is: “If you have to ask, the answer is probably no.” Some kids absolutely loved our tours, while others seemed genuinely bored. We suggest you discuss the tour with your children and see if they like the idea of joining.
But kids are definitely welcome, and rest assured we take them as fully participating guests of our tours. We respect their interests and preferences, and never talk over them. (We hate that.)
I want to see sights. Are we going to do some sightseeing at all?
It is hard to walk around especially the central parts of Prague and not stumble upon sights. Nevertheless, sightseeing in the traditional sense of the word is not what we focus on. We want to provide a more local experience, which does not necessarily involve sights, or at least the historical sights in Prague.
I don't drink alcohol. Can I get a discount?
In short, no. In a land where beer is cheaper than tap water, non-alcoholic options actually come at a premium cost. But don’t worry: we do provide non-alcoholic options wherever we go. At no additional charge. (You’re welcome.)
How much walking is involved?
We run food tours, not death marches. So we walk some, but not much. Maybe a mile?
If you do have mobility issues, please let us know. We will work something out - not a problem. (Also, a general rule, our groups walk as fast as the slowest member.)
I am a vegetarian/vegan/lactose intolerant/celiac. Are the experiences for me?
The short answer: vegetarians, celiacs and guests with lactose intolerant: yes, with some restrictions. Vegans: sorry, but Czech cuisine has nothing if you can’t eat butter.
We do our best to accommodate every preference, allergy or restriction. But we still want to show what Czech cuisine is all about, so there are limitations.
We always make sure everybody’s happy. Just expect a different menu if you’re vegetarian, celiac or can’t process dairy. And if you’re more of these things at once, write us an email. We will let you know if we can work with your restrictions.
Are solo travelers welcome? And how about couples?
Flying solo? Not a problem. We love single travellers, and many have joined our tours throughout the years.
That said, please note that we cannot run tours for one. (Unless it’s a private tour.) So if you book a spot alone and no one else books it, we may have to move you to a slightly different spot with other bookings in due time. We will always reach out to you to discuss this way ahead of time and find a viable solution.
Do you run private experiences?
The maximum size of our groups is ten guests for our Prague tours, and eight guests for our Moravian wine tours.
If you want a private experience instead, please send us an email. We will work something out but additional charges pay apply. And if you have a larger group than ten, send us an email, too. We will work something out, too.
Where and when?
When do the experiences start?
Our tours start at different times throughout the day, but we generally like to run a lunch tour and a dinner tour whenever possible. Have a specific request regarding the start and end of the tour? Please send us an email. We are a small company run by sensible people and we will try our best to make it work for you.
Where do we start and where do we end?
We do change our meeting spots as new, exciting places we may want to visit as part of the tour open up. That is why we will advise you of the meeting spot at the time of booking.
How do I recognize my foodie guide?
We never have an umbrella unless it’s raining. (This will make a lot of more sense once you’re in Prague.) We do not use any signs at all. We will find each other. We always have.
What is included and how do i pay?
Are the prices all-inclusive?
Yes. The price includes all the food and drinks. We will be making all the payments and you don’t really need to bring money. (And yes, we’re tipping on your behalf.) Other things included: transportation within the tour and some farewell gifts.
For our Moravian wine tours, wine purchases at the wineries are on you. (Our lips are sealed.)
What is not included?
Any purchases you may want to make during the tour. Any food and drinks on top of what we serve. (Some substitutes are included, but if you want to pop Cristal in every spot… well, that’s on you.) Transport to the meeting spot, and transport from the last restaurant to where you may want to go later on, is not included either.
How can I pay?
You pay the price of the ticket online when you book the tour.
Late arrivals, cancellations etc...
How late can I be?
Please try to be on time. We wait for about ten minutes. Then we start. If you are running later than that, but you still want to join the tour, call us. We will let you know if, where and when you can meet us later.
How bad does the weather have to be for the tour to be cancelled?
We’re yet to cancel a tour because of weather. If we expect bad weather, we will inform you accordingly (e.g. “take an extra layer”, “bring an umbrella” etc.). We will cancel the tour only if the conditions are truly extreme and may jeopardise our health or well-being.
What is your cancellation policy?
Hi! We know travelling is difficult right now. So just like most in the tourism industry, we want to make it as easy as possible. Until further notice, we will give you:
Full refund if the booking is cancelled 7 days before its scheduled day or earlier.
Full “store credit” if the booking is cancelled 24 hours before its scheduled day or earlier.
All our tips and recommendations if the booking is cancelled within 24 hours of its scheduled date and time, but no refund or store credit. Sorry about that!
And that’s that. Easy! Stay well, safe and sane!
Two more things: (1) Please note that refunds will be sent as received, and we will not top up any differences due to foreign exchange fluctuations or fees taken by the banks and/or payment processors in the course of the refund process. (2) By making payment of the deposit and/or price, you confirm you have read this cancellation policy and agree to it.
Who is running Taste of Prague, anyway?
Taste of Prague is us, Zuzi, Karolina, Anna, Martin, Marketa, Hana and Jan but formally, it is run by a company called Delicious Thoughts s.r.o., ID No. (IC) 24164241, registered with the Commercial Register administered by the Municipal Court in Prague under file no. C 184609, address: Fr. Krizka 461/11, 170 00 Prague 7. We own that company. (And yes, we're putting this here just to comply with Czech legal requirements.)